EXCHANGE & REFUND – TOPAZETTE

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EXCHANGE & REFUND

TOPAZETTE REFUND AND EXCHANGE POLICY

1) Exchange to a different design is not allowed. Free size/ One size items are not eligible for an exchange unless it is sold out or defective. 

2) Sizing Issues

TOPAZETTE will accept exchanges for items that come with sizes subjected to availability. If the item size is out of stock upon receiving your package, you may choose to change to a different item or opt for a 30 days store credit amounting to the value of the item. Do note that $2 will be deducted per item from the total amount for admin and postage fees.

Customer will have to bear the postage fees for exchange. Postage fees will be advised. TOPAZETTE will not be liable for any lost mail during the exchange process.

Free size items due to wrong sizing issues will still not be eligible for an exchange.

Item(s) purchased with the use of discount code will not be qualified for an exchange unless you are willing to top up to the original price.

Important note: Strictly no exchange will be accepted if the tag from our apparel is removed.

3) Amendments to orders
Change of colour/ size/ design will not be allowed once order has been confirmed. 

4) Out-of-stock Items

Refund will made made within 7 working days. Refund will be made in the form of shop credits.

5) Defective Items

We sincerely apologize for mailing an item with defect to you. Please email customerservice@topazette.com with a snapshot of the defect item & provide us with your order number along with the defective problem and we will guide you on the exchange process.

The defect will have to be reported within 7 working working days from date of despatch of parcel. Item has to be mailed back to us within 3 working days from date of exchange confirmation via email. All items after the stipulated time frame will not be exchanged. Refund will only be offered and issued base on a case-by-case basis. The returned item has to be in its original condition and packaging. Refund will be processed within 3-5 working days upon receiving parcel from customer. $1.50 will be reimbursed for postage charges. Refund will be in the form of shop credits.

Upon receiving the defected item, we will mail out the same item (subject to availability). If item is out of stock, customer can choose to change to any other item of the same value or top up if an item of a higher value is chosen. Alternatively, customer can also opt for a refund in the form of shop credits.

Important note: Strictly no exchange will be accepted if the tag from our apparel is removed.

6) Wrong Item Sent to Customer

We will send the right item to you, subject to availability. If item is out of stock, customer can choose to change to any other item of the same value or top up if an item of a higher value is chosen. Alternatively, customer can also opt for a refund in the form of shop credits upon receiving the returned item in its original condition and packaging. Refund will be processed within 3-5 working days upon receiving parcel from customer. Refund will be in the form of shop credits.

Important note: Strictly no exchange will be accepted if the tag from our apparel is removed.

7) Intimate Items are strictly non-refundable

8) Sale items are strictly non-exchangeable or refundable 

** We strictly do not accept any exchange or refund for item(s) purchased with the use of any discount code unless you are willing to top up to the original price(s).

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