All orders will be processed and mailed out within 1 - 3 working days after your payment has been verified unless there is any out of stock item in your order. We will inform our customers if such situation arises.
Customers may then choose to change the product to another one/ request for store credits/ request for refund.
We sincerely apologize if your order is out of stock.
|Delivery Type||Postage||Estimated Delivery Time|
|Normal Mail||SGD 1.50||3 - 7 working days. May take up to 10 working days during peak period.|
|Standard Courier Door Step Delivery||SGD 3.50 *revised to $2.90*||2 - 3 working days. May take up to 5 working days during peak period.|
|Express Door Step Delivery||SGD 8||1 - 2 working days. May take up to 3 working days during peak period.|
FREE COURIER DOOR STEP DELIVERY FOR LOCAL ORDERS ABOVE SGD 80
Normal mail is handled by Singpost
Registered mail is handled by our in-house fleet or our courier partners
Express Door Step Delivery is handled by our in-house fleet or our courier partners
|Countries||Postage cost||Estimated Delivery Time|
|Malaysia||SGD 5||4 - 6 working days. May take up to 10 working days during peak period.|
|Indonesia||SGD 15||5 - 8 working days. May take up to 12 working days during peak period.|
|Hong Kong, Taiwan, Philippines, Cambodia, Myanmar||SGD 25||6 - 10 working days. May take up to 12 working days during peak period.|
|All other major countries (Brunei, Australia, US etc)||SGD45||5 - 7 working days. May take up to 15 working days during peak period.|
International orders are handled by Singpost or other major courier (DHL, Fedex, UPS etc)
FREE SHIPPING FOR MALAYSIA ORDERS ABOVE SGD 150
FREE SHIPPING FOR INDONESIA ORDERS ABOVE SGD 200
* TOPAZETTE will not be responsible for any lost mail through Singpost normal mail. Kindly note that we are unable to track any normal mail. As such, registered mail (courier) is highly recommended.
* TOPAZETTE will not be responsible for any lost mail due to an error in the address provided by our customers so kindly check that you have include your block, unit number, street and postal code.
* All parcels that are unclaimed from us 3 months after date of purchase will be disposed and no refund will be given.
* GST, Taxes and Duties for overseas order, if any, shall be borne by the customer.