The condition of your apparel will be affected by how well you care for it. If you wash them as indicated, they will last longer.
We strongly advise you to hand wash all our apparels and hang dry immediately. Do not soak.
Other basic product care guidelines:
Lace, Crochet, Silk Material
Hand wash with cool water and mild detergent
Do not wring
Do not iron
Cotton Material
Luke-warm hand wash or machine wash
Separate light and dark colours
Do not tumble dry
Iron on moderate setting
Polyester Material
Machine wash
Separate light and dark colours
Do not tumble dry
Do not bleach or soak
Iron on cool to moderate setting
Pants and Skirts
Gentle hand machine wash
Wash inside out
Separate light and dark colours
Do not tumble dry
Do not bleach or soak
Do not wring
Warm iron
Knitwear
Luke warm hand wash or dry clean
Separate light and dark colours
Do not tumble dry
Do not bleach or soak
Iron apparel inside out
Here's a guide we found online that's pretty useful and detailed:
http://stylecaster.com/how-to-care-for-your-clothing-101-tips/
All orders will be processed and mailed out within 1 - 3 working days after your payment has been verified unless there is any out of stock item in your order. We will inform our customers if such situation arises.
Customers may then choose to change the product to another one/ request for store credits/ request for refund.
We sincerely apologize if your order is out of stock.
Local Orders
| Delivery Type |
Postage |
Estimated Delivery Time |
| Singpost Normal Mail |
SGD 1.50 |
5 - 10 working days. May take up to 20 working days during peak period. |
| Standard Courier Door Step Delivery |
SGD 3.50 |
2 - 3 working days. May take up to 7 working days during peak period. |
| Express Door Step Delivery |
SGD 8 |
1 - 2 working days. May take up to 3 working days during peak period. |
FREE COURIER DOOR STEP DELIVERY FOR LOCAL ORDERS ABOVE SGD 80
Normal mail is handled by Singpost
Registered mail is handled by our in-house fleet or our courier partners
Express Door Step Delivery is handled by our in-house fleet or our courier partners
International Orders
| Countries |
Postage cost |
Estimated Delivery Time |
| Malaysia |
SGD 5 |
5 - 10 working days. May take up to 20 working days during peak period. |
| Indonesia |
SGD 15 |
7 - 12 working days. May take up to 20 working days during peak period. |
| Hong Kong, Taiwan, Philippines, Cambodia, Myanmar |
SGD 25 |
7 - 12 working days. May take up to 20 working days during peak period. |
| All other major countries (Brunei, Australia, US etc) |
SGD45 |
5 - 7 working days. May take up to 15 working days during peak period. |
International orders are handled by Singpost or other major courier (DHL, Fedex, UPS etc)
FREE SHIPPING FOR MALAYSIA ORDERS ABOVE SGD 150
FREE SHIPPING FOR INDONESIA ORDERS ABOVE SGD 200
* Do note that shipment may also be delayed at your destination if there is any custom check.
** All overseas parcels come with a tracking number. Please email us at hello@topazette.com if you require it.
*** We do not have any record of lost overseas mail before.
___________________________________________________________________________________________________________
IMPORTANT
* TOPAZETTE will not be responsible for any lost mail through Singpost normal mail. Kindly note that we are unable to track any normal mail. As such, registered mail (courier) is highly recommended.
* TOPAZETTE will not be responsible for any lost mail due to an error in the address provided by our customers so kindly check that you have include your block, unit number, street and postal code.
* All parcels that are unclaimed from us 3 months after date of purchase will be disposed and no refund will be given.
* GST, Taxes and Duties for overseas order, if any, shall be borne by the customer.
