ALVA PEARL HOOKED EARRINGS

The condition of your apparel will be affected by how well you care for it. If you wash them as indicated, they will last longer.

We strongly advise you to hand wash all our apparels and hang dry immediately. Do not soak.

Other basic product care guidelines:

Colourblock
Hand wash with cold water
Do not soak
Hang dry immediately with light colour upwards

Lace, Crochet, Silk Material
Hand wash with cool water and mild detergent
Do not wring
Do not iron

Cotton Material
Luke-warm hand wash or machine wash
Separate light and dark colours
Do not tumble dry
Iron on moderate setting

Polyester Material
Separate light and dark colours
Do not tumble dry
Do not bleach or soak
Iron on cool to moderate setting

Pants and Skirts
Gentle hand machine wash 
Wash inside out
Separate light and dark colours
Do not tumble dry
Do not bleach or soak
Do not wring
Warm iron

Knitwear
Luke warm hand wash or dry clean
Separate light and dark colours
Do not tumble dry
Do not bleach or soak
Iron apparel inside out 

Here's a guide we found online that's pretty useful and detailed:
http://stylecaster.com/how-to-care-for-your-clothing-101-tips/

All orders will be processed and mailed out within 1 - 3 working days after your payment has been verified unless there is any out of stock item in your order. We will inform our customers if such situation arises. Delivery time is counted from the date your order is processed and not from date of order.

Customers may then choose to change the product to another one/ request for store credits/ request for refund.

We sincerely apologize if your order is out of stock due to unforeseen circumstances.

Local Orders

* A top up of SGD4 will be charged for any parcel not delivered and requires re-delivery. We will mail it out via courier only.

** FREE COURIER DOOR STEP DELIVERY FOR LOCAL ORDERS ABOVE SGD 80

*** Normal mail is handled by Singpost and no tracking number will be provided. There is a risk of delayed & lost mail and TOPAZETTE will not be liable for that. We do not recommend normal mail.

**** Standard & Express door step delivery are handled by our in-house fleet or our courier partners.

***** Do note that Singpost normal mail will be removed during peak period & sale events.

International Orders

International orders are handled by Singpost or other major courier (DHL, Fedex, UPS etc) 

FREE SHIPPING FOR MALAYSIA ORDERS ABOVE SGD 150
FREE SHIPPING FOR INDONESIA ORDERS ABOVE SGD 200

* Do note that shipment may also be delayed at your destination if there is any custom check.

** All overseas parcels come with a tracking number. Please email us at hello@topazette.com if you require it.

___________________________________________________________________________________________________________

IMPORTANT

* TOPAZETTE will not be responsible for any lost mail through Singpost normal mail. Kindly note that we are unable to track any normal mail. As such, courier delivery is highly recommended. 
* TOPAZETTE will not be responsible for any lost mail due to an error in the address provided by our customers so kindly check that you have include your block, unit number, street and postal code.
* All parcels that are unclaimed from us 3 months after date of purchase will be disposed and no refund will be given.
* GST, Taxes and Duties for overseas order, if any, shall be borne by the customer.