Exchange & Return Policy
Discounts eligible for returns:
- First-timer discount code
- Weekly 10% discount code (if any)
- Normal membership discount (Insider, Rising Star, Hall of Fame)
Discounts not eligible for returns:
- All beauty products
- All swimwear
- All lingerie
- All one-size apparel
- All accessories
- All knit items indicated on individual product pages as not eligible for exchange, return or refund
- All sale items - major/ event-based sale discount
- Any Birthday membership discount (IMember, Insider, Rising Star, Hall of Fame)
- Bundle discount
- Telegram exclusive discount
- Order placed with redeemed reward points
- You will have to email in to email@example.com with your order number and the item(s) that you wish to return within 10 days from the date you receive the parcel. Subject: Return order TPZxxxxxx (Your order number)
The date you received the parcel is as per our courier tracking record
- A return procedure will be sent to you if your order is eligible for a return. We only accept return via a courier with valid tracking ID. Please wait for our confirmation before returning any parcel. We will not be liable for any lost mail.
- Postage charges for return parcels are borne by the buyer.
- Overseas customers can also return the purchase if it fulfils the requirements. However, there may be some postage deduction from your store credit as we subsidise both delivery fees for your initial order as well as your new order. It will be advised on a case-by-case basis.
TOPAZETTE reserves the rights to decline any return should we find that it does not fulfill the above conditions. A re-delivery fee of SGD4.50 applies to return the parcel back to you. All rejected returns will be deemed as complete if unclaimed for 30 days.
Return store credit
- Return store credit can be utilized partially or in full on the credits and rewards page.
- Each purchase will only be entitled to a one-time store credit return. If your second purchase utilises the return store credit code, it will not be eligible for another return.
- Return store credit will only be credited to the original order account.
Help! I bought the wrong size/ design/ colour, can I exchange?
We accept returns for a 6 months store credit (effective from the date of issue) if you are unsatisfied with your purchase provided they meet the requirements stated below:
- Emailed within 10 days (including weekends and public holidays) from the date your parcel was delivered.
- Promptly returned within 3 days from the date we send the return procedure.
- The item is in its original packaging with the tag intact.
- The request must be made from the original order account. All third-party requests will be rejected.
- Item must be purchased from our original website (www.topazette.com) and not from any other platform.
* There will be extra charges imposed for the item(s) not meeting the eligibility but is made an exception out of goodwill.
Out of stock item
- We sincerely apologize if the item that you have ordered is not available due to a wrong inventory count or defect.
- You may opt for a change of design/ colour or a full refund via store credit back to your TPZ account.
- Please accept our sincere apologies for mailing a defective item to you. As all checks are done manually, our packers may miss out on some details at times.
- Kindly email firstname.lastname@example.org and provide us with a snapshot of your order invoice along with clear snapshot(s) of the defect and we will guide you on the exchange process.
- The defect will have to be reported within 10 days for both local and overseas order from the date you received it (as indicated on courier tracking). All defect reported after 10 days will not be eligible for any exchange or return.
- Exchange will only be done if item is in its original condition with tag and original packaging. Strictly no exchange will be accepted if the brand tag has been removed from our apparel and/ or if item is no longer in original packaging/ washed or worn.
- Store credit will only be issued to your TPZ account if the item ordered is no longer available. Otherwise, we will only do an exchange for the defective item.
- We do not accept defect(s) due to colour run, shrinking after soaking or washing. We strongly advise our customers to hand wash all apparels with cold water. Do not soak. Please refer to our product care page for more information.
- Measurement difference less than 1 inch may not be considered as a defect.
- Product colour difference due to strong studio lighting and different monitor settings may not be considered as a defect.
- Slight stain that are washable may not be considered as a defect.
- More information with regards to product can be found under section 1 by clicking here.
Wrong item or size sent
- We sincerely apologise for mixing up your order and will arrange for an exchange as soon as possible!
- Please email us at email@example.com with your order number and a snapshot of the invoice as well as the item that you have received within 10 days for both local and overseas order from the date you received it (as indicated on courier tracking).
- The exchange will only be done if the item is in its original condition with tag and original packaging. Strictly no exchange will be accepted if the brand tag has been removed from our apparel and/ or if the item is no longer in original packaging/ washed or worn.
- In the event that the item you originally purchased is no longer available, we will credit the amount paid to your TPZ account as store credit.
Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.
TOPAZETTE reserves the right to amend the terms & conditions at any point in time without prior notice. TOPAZETTE's decision is final.
Last updated: 25 September 2023