For local orders
Our current local courier partner is Pickupp and Elise Express
You may log in to your account and look under "My orders" to check on the status and retrieve the tracking number.
Pickupp link: https://sg.pickupp.io/en/tracking
Elise Express: https://woocenter.azurewebsites.net/Form/Track?Id=8DEB3A38-6
If you have any issue with the delivery, you may use the "Live Chat" section to communicate with our courier help desk.
Please kindly email firstname.lastname@example.org only if they are unable to assist you with the shipment.
For overseas orders (DHL Express)
Our current overseas courier partner is DHL Express.
You may log in to your account and look under My orders to check on the status and retrieve the tracking number.
All tracking number can be traced via https://www.dhl.com/sg-en/home/tracking/
Please kindly email email@example.com if you face any problem with your order.
*Please take note that tax issues is settled by the buyer and if you are required to pay for taxes to clear the parcel, you will have to do so as this is not within our control.
Thank you so much for your kind understanding.