Office Closure 28 Jan to 9 Feb | Follow us on telegram @topazette for daily updates!

CNY Notice

Important Notice: Preorders, Returns, Exchanges, and Office Closure for CNY

As we approach the festive season, we would like to thank you for your continued support and share some important updates regarding preorders, returns, exchanges, and our office closure:

Preorder Update & CNY Shipping Information

All preorder items will be shipped out within 30 days or before CNY (whichever is earlier)! Our team is currently processing all preorders by batch, so rest assured, your order will arrive before CNY. If there are any inventory issues, our team will personally reach out to you.


Get Your Orders Before CNY with These Options

We’ve specially prepared these options to help you utilize your return credits and receive your items in time for the Lunar New Year!

1. Self-Collection (Free) Cut-Off Date: 22 January 2025, 2359H

  • Address: 2 Tannery Road, #05-01, Singapore 347720
  • Date & Time: 25 January 2025, Saturday: 10am to 1pm or 3pm to 6pm (only valid for orders placed via www.topazette.com | Available at shipping page
  • Please come during your selected time slot once you receive a confirmation email stating your order is completed.
  • Important Note: Do not cart out backorder items for self-collection as they will not be processed.
  • If the parcel is not collected during the selected time, a shipping fee of SGD 5 will be required to ship your parcel after 10 February (within 14 working days).

2. Same-Day Local Delivery (SGD15)

  • Orders placed before 24 January 2025, 3:00 PM will arrive on the same day before CNY.

3. Pre-CNY Exchanges (Free)
(Valid only for orders received from 18 January 2025 onwards. For earlier orders, the standard return procedure applies.)

For exchanges before CNY:

  • Visit our office for a 1-to-1 exchange on these dates:
    • 24 January 2025 (Friday): 10:00 AM – 12:00 PM & 5:00 PM – 7:00 PM
    • 25 January 2025 (Saturday): 10:00 AM – 12:00 PM & 3:00 PM – 6:00 PM
  • No reservation. Subjected to stock availability.
  • There may be a queue for processing. While we are unable to provide an exact waiting time, rest assured that our team will do their best to assist you as soon as possible.

Cut-off Dates (International)

  • Cut-off date for international orders: 16 January 2025, 2359H 


Returns for Store Credits

Customers with eligible orders for return may personally drop off their items at our office between 10am to 5.30pm (Mon - Fri) from 10 February to 14 February:
📍 2 Tannery Road, #05-01, Singapore 347720
🕙 10:00 AM to 10:00 PM (Monday to Saturday)

Returns After 22 January 2025

  • All returns received after 22 January 2025 will only be processed within 7 to 14 working days from 10 February 2025 onwards.
  • All returns received before 22 January 2025 will be processed by 28 January 2025.
  • Please do not ship out return packages between 24 January and 10 February 2025, as no staff will be available to collect them. You may begin shipping returns from 10 February 2025 onwards.

Tiktok Orders Returns

Email us at sales@topazette.com within 10 days from the date of receipt if you need to do a return. We will get back to you from 10 February 2025. Please refrain from requesting returns or refunds directly on TikTok as our office will be closed during this period, and we will not be liable for any lost parcel(s).


Extension of Return Credits Validity (For Returns Processed Between 16 January to 28 February 2025) 

We are excited to announce that for return parcels processed between 16 January 2025 and 28 February 2025, the validity period for return credits will be extended from 6 months to 9 months.

This special extension gives you more time and flexibility to redeem your credits and enjoy shopping with us.

Thank you for your continued support, and we look forward to serving you better!


Emails and Customer Support

  • Emails received from 25 January 2025, 12:00 AM onwards will only be replied to within 7 to 14 working days from 10 February 2025
  • Due to the high volume of emails, IGDM, and Tiktok messages, please expect up to 5 working days for a reply. Kindly refrain from sending multiple messages for us to assist you better. Thank you.

Office Closure

Please note that our office will be closed from 28 January to 9 February 2025. Normal operations will resume on 10 February 2025.

We sincerely appreciate your understanding and patience during this period. Wishing you and your loved ones a joyous and prosperous Lunar New Year!

If you have any urgent concerns, feel free to reach out to us before 25 January 2025, 2359H.