WRAP ME UP TOP IN DUSTY PINK

The condition of your apparel will be affected by how well you care for it. If you wash them as indicated, they will last longer.

We strongly advise you to hand wash all our apparels and hang dry immediately. Do not soak.

Basic product care guidelines:

Colourblock, Ombre
Hand wash with cold water
Do not soak
Hang dry immediately with light colour upwards

Lace, Eyelet, Crochet, Silk Material
Hand wash with cool water and mild detergent
Do not wring
Do not iron
Do not soak

Cotton Material
Luke-warm hand wash or machine wash
Separate light and dark colours
Do not tumble dry
Iron on moderate setting
Do not soak

Polyester Material
Separate light and dark colours
Do not tumble dry
Do not bleach or soak
Iron on cool to moderate setting

Pants and Skirts
Gentle hand machine wash 
Wash inside out
Separate light and dark colours
Do not tumble dry
Do not bleach or soak
Do not wring
Warm iron

Knitwear
Luke warm hand wash or dry clean
Separate light and dark colours
Do not tumble dry
Do not bleach or soak
Iron apparel inside out 

Here's a guide we found online that's pretty useful and detailed:
http://stylecaster.com/how-to-care-for-your-clothing-101-tips/

If your order consists of any backorder item(s), it will only be mailed when the item(s) is/are here. If you wish to mail out the available item(s) first, please email us at sales@topazette.com with your order number and we will advise you on the postage charges.

All orders without backorder(s) will be processed and mailed out within 1 - 3 working days after your payment has been made. May take up to 5 working days during special sale event (eg. GSS, 11/11 etc) and CNY peak period.

If there is any out of stock item in your order, we will inform you via the email provided. You may then choose to change the product to another design, request for store credits or refund.

We sincerely apologize if your order is out of stock due to unforeseen circumstances.

DO NOTE THAT DELIVERY TIME DOES NOT INCLUDE PROCESSING TIME. WE NORMALLY TAKE 1-3 WORKING DAYS TO PROCESS YOUR ORDERS BEFORE MAILING THEM OUT. THANK YOU!

Local Orders

• Click here to view all restricted zones. We will contact you for an alternative address if your address falls into the restricted zones.
• A top up of SGD4 will be charged for any parcel not delivered and requires re-delivery. We will mail it out via courier only.
• Free standard courier door step delivery for local orders above SGD 80
• Standard & Express door step delivery are handled by our in-house fleet or our courier partners. We will not be liable for any lost and/or damaged parcel if parcel is acknowledged and/or asked to leave in riser/ shoerack etc. 

International Orders

** Do note that all overseas parcels are subjected to custom clearance and we do not have control over custom clearance lead time.

*** Delivery time may take 1-3 working days longer during peak period.

International orders are mostly handled by DHL EXPRESS. (Occasionally, we may use Singpost, Fedex, AirPak or other courier services if required)

FREE SHIPPING FOR MALAYSIA ORDERS ABOVE SGD 200 (by DHL express) Do note that there may be custom / GST/ duties charges for purchase over a certain amount. Please check the information on your custom website to avoid paying extra charges.

* Do note that shipment may also be delayed at your destination if there is any custom check.

* All overseas parcels come with a tracking number. 

** If in any unfortunate cases where any overseas shipment is lost in transit, there will be a compensation of SGD30 in the form of a store voucher regardless of order amount unless you have requested to purchase additional insurance for your parcel.

__________________________________________________________________________________________________________

IMPORTANT

* TOPAZETTE will not be responsible for any lost mail through Singpost normal mail. Kindly note that we are unable to track any normal mail. As such, courier delivery is highly recommended. 
* TOPAZETTE will not be responsible for any lost mail due to an error in the address provided by our customers so kindly check that you have include your block, unit number, street and postal code.
* All parcels that are unclaimed from us 3 months after date of purchase will be disposed and no refund will be given.
* GST, Taxes and Duties for overseas order, if any, shall be borne by the customer.